Friday, May 18, 2007

Ditching TWC for DirecTV in Chapel Hill

I am the kind of fellow who chafes at a monopoly. A couple of years ago, when we dumped our BellSouth landline altogether for Vonage, I was practically giddy for the first few months (and we've never regretted the decision, by the way). Similarly, I have grown more and more bitter at Time Warner Cable, which holds us over an overpriced barrel for television service. When we lived on Thornwood Rd., the cable service itself was extremely unreliable and the customer service wretched. Since we've moved to Tinkerbell, the service itself has become much, much more reliable, but the customer service--along with the pricing--has remained rotten. So in a burst of rebelliousness, as well as an attempt to shave about $20 or so a month, we're about to try DirecTV, a satellite television service that is not only cheaper, but has a much better reputation for serving customers. We'll still be getting Internet by cable via TimeWarner/Earthlink, and we'll still be piping our VOIP phone service through the same lines, but at least the $70 for TV and DVR will disappear from my conscience for a while. I'll try to keep the neighbors posted on how it goes.